Order Information | Secure On-Line Ordering | Session Cookies | Privacy Policy
Packaging & Privacy
| Methods of Shipping | Shipping Rates
| Order Processing & Transit Time | Order Status
Order Declined
| Order Cancelled | Sale Authorized
| Out of Stock Merchandise | Order Cancellations | Returns
It doesn't seem possible that our company
has been providing adult products on the internet for more than a decade.
Our commitment to our customers has always been to provide discreet shipping,
fast delivery plus the lowest internet prices. We now find that, in order
to keep these cost savings in place, but faced with the current economics
and rising prices, it has become necessary to reduce overhead and streamline
our services. We regret that we will no longer be offering telephone
assistance but will provide customer support on-line 24 hours a day.
This means we will be able to continue to pass these incredibe cost savings
on to YOU our valued customer.
Ordering ON-LINE is EASY. You will notice
that our shopping cart is different that most companies - you are not required
to enter a password. This means that, for extra security, we do not
store any information about you online. Start by going to any of our
product pages - beside each item is a Purchase Button. Simply type the quantity
into the box next to the desired product and click the Add to Cart Button
and then the Return Button. You may select different items by clicking on
the Product Directory listed on the left side. If you need to change the
contents in your shopping cart change the number ordered and click Update.
To remove any item set quantity to zero and click Update. If you experience
any problems with ordering or have questions about any product EMAIL US When
you have selected all of your purchases you will then be asked to fill in
your personal information. This information is ONLY USED to verify that you
are the authorized card holder and provide us with the necessary shipping
information. Please make sure that you fill out all of the blanks correctly
and be sure to double check your email address so that you can be sent a
confirmation of the order. Last, you will be asked for your Credit Card number
and Expiration date. This information is then encrypted and submitted to
a highly secure SSI server. You will then immediately receive a confirmation
of the order you just placed via e-mail. On the email will be a Transaction
Number. For security purposes your information is stored off-line under that
Transaction Number. If you need to contact us for any reason regarding your
order please use that number.
We use session cookies to keep your shopping
cart from emptying as you go back and forth between merchandise pages and
the shopping cart. A session cookie expires when you close your browser.
Cookies cannot be used to retrieve data from your hard drive, obtain your
email address, or obtain sensitive information about you. If your browser
is set to refuse cookies you may view our site but will be unable to complete
an order. To complete an order you need to set your browser to accept cookies
at least temporarily while shopping.
Your privacy is our Number One Priority!
We Do Not sell our customers information. We Do Not send junk mail to our
customers. Customer data is always confidential.
All orders are shipped in plain, discreet
boxes with 'CEC PRODUCTS, Inc.' as the return address. No detailed description
of any item appears on credit card receipts. 'CEC PRODUCTS, Inc.' is the
only company name that ever appears on any transaction or box. All internet
order transactions are encrypted and submitted to a highly secure SSL server.
Once the order is received the information is stored to prevent the possibility
of data access.
We ship via United States Post Office (First
Class - Priority - Express Overnight), United Parcel Service (Ground - 3
Day Select - 2 Day Select - Next Day Air) and Federal Express (Ground - 3
Day Select - 2 Day Select - Next Day Air).
Shipping Charges and Delivery Time Options
are selected by you at the time the order is placed.
Please read delivery times below before
you make your shipping selection.
Shipping Base Rates Are:
5 - 7 Days Standard Delivery (First Class
or Priority)
All orders of $00 - $20.00 have a shipping
and handling charge of $10.95.
Orders from $20.01 - $40.00 have a shipping
and handling charge of $12.95.
Orders from $40.01 - $75.00 have a shipping
and handling charge of $16.95.
Orders from $75.01 - $250.00 have a shipping
and handling charge of $25.95,
Orders from $250.01 and above have a shipping
and handling charge of $29.95.
2 - 3 Days Delivery (Priority or Blue Label)
Base Rate Above + $20.00.
Overnight Delivery (Express or Red Label)
Base Rate Above + $35.00.
Saturday Delivery will have an additional
shipping charge + $15.00.
By ordering on our web site you understand
that the shipping charges are ESTIMATES. The shipping total does not
take into consideration nor does it reflect any dimensional size/weight adjustments.
* Some merchandise is noted as overweight and additional shipping charges
may apply. Additional charges will be applied to your credit card at
the time the order is shipped.
SORRY WE ARE NO LONGER SHIPPING OUTSIDE
THE UNITED STATES.
| Order Processing & Transit Time |
Order Processing Time includes time to process
and pack your order. Order Processing Time is based on 'Business Days'. Business
days include all weekdays (Monday through Friday), but not week-ends. Orders
received on Saturday or Sunday are considered to have been received on business
day Monday. Orders received after noon P.S.T. (West Coast Time) are considered
to have been received the next business day. If the merchandise is in stock,
your order should leave our warehouse the same day. If the merchandise is
on back order it may take additional time. Shipping Time is selected by you
when you select the shipping method. It does not affect Order Processing
Time - only the amount of time that it will take an order to be delivered
to you by the carrier. Selecting Overnight Delivery DOES NOT GUARANTEE THAT
YOUR MERCHANDISE CAN BE DELIVERED OVERNIGHT - ONLY THE TIME IN TRANSIT FOR
DELIVERY BUT NOT THE AMOUNT OF TIME AN ORDER WILL NEED FOR PROCESSING.
If you have an order that is time specific please EMAIL US to
check for availability.
Our automated system determines the best
possible shipping option for your order. Express orders are shipped UPS,
Fed Ex or USPS Express. After your order has been shipped, we will send you
an email confirming that your package has been sent and will also contain
a tracking number. Most orders can be tracked via the shipping carriers
web site. CeC Products, Inc., does its best to ensure your delivery
arrives on time. However, delivery dates are NOT GUARANTEED and there
may be any number of unforeseen reasons why your order may arrive after the
estimated arrival date.
| What If My Order Was Declined? |
A credit/debit card can be declined for many reasons, [wrong
card number, wrong CVV number, expiration date, a daily limit, insufficient
credit or an any issue with your bank. Credit card authorization is handled
by an automated system, we may not be given the exact reason for decline.
If your order is declined please do the following:
Re-enter your credit
card information or change to a different credit card.
If you are using
a prepaid card, please call the phone number on the back of the card to add
your personal information as well.
This will resubmit
the order, and we will try to authorize your card again.
If your card is
declined again, please contact your card-issuing bank to find out why they
will not authorize the charge.
If your bank confirms
it is okay, go back and resubmit your order.
| What If My Order Was Cancelled/Voided? |
If your order was cancelled, you will receive
an email explaining the reason why. Most often the reasons are either the
inability to verify the billing address or the merchandise on the order is
out of stock. If you card was already charged, a refund will be processed
within 1-2 business days. Most banks will make the funds available to you
after another 1-3 business days.
A payment authorization takes place when
an order is submitted on-line and the Credit Card Company/Bank puts the money
on hold but it is not immediately removed from your account. All internet
financial transactions are handled in this manner. Then if an order
is voided, the hold on the money is released to the processor by 'CeC Products,
Inc.'. The process can take 1-3 business days to cycle back to the credit
card processor. Most card issuing banks will then make the funds available
to you within 1-5 business days.
Although we try our best to have all items
in stock at all times, occasionally we encounter situations where the manufacturer
cannot supply us with a particular product as soon as we would like. In such
situations, we will ship all available items to you upon receipt of your
order and issue a refund for the out of stock item(s). We also ship
from multiple locations across the country and your may be notified that
you order has been split shipped. This means that the order will then arrive
in separate packages and at different times. Your credit card is charged
at the time of your order for all items, including those that may be split
shipped or refunded. In some cases, substitutions of similar items may be
made.
Our goal is to ship orders as soon as possible.
Our system is fully automated, therefore, changes CANNOT be made once your
order has been submitted. **NOTE: Shipping and handling on orders that have
been processed are the responsibility of the customer. To avoid a penalty,
cancellation of an order must be done before the order has batched with the
credit card company which allows us to void the sale. Cancellation must be
made during business hours. After this grace period for void of sale,
an order may be canceled prior to shipment for a 25% Cancellation Fee and
providing the order process can be interrupted. The fee will be deducted
from the payment that was made with a credit of the balance being returned
to the customer. This pertains only to orders that we are able to stop
- once an order has been packaged and placed on route with a shipper the
order CAN NOT BE CANCELED.
Please select your purchases carefully,
because of the nature of the products we offer, ALL SALES ARE FINAL. The
only exception is a defective product which we must be notified upon delivery.
You must contact Customer Service
for a return authorization and return shipping information immediately. The
defective product will be exchanged for a duplicate product ONLY! We
warranty against product defect out of the box, after that it becomes the
responsibility of the manufacturer. Please make sure to fill out any
warranty card or go on-line to register your product with the manufacturer.
Any item returned without prior authorization will be refused. Any item returned
as unclaimed will be subject to a 25% Restocking and Handling Charge.
All order are shipped to the exact shipping address as provided to us when
the order is placed. It is the customer's responsibility to ensure
that the address entered is in accordance with the shipping courier's address
specifications. Orders that have been returned because of incomplete
or errors in the address are subject to a re-shipping charge.
Your use of this Web Site or any Web Site owned by 'CeC Products,
Inc.' constitutes your agreement to both follow and be bound by all outlined
Terms and Conditions. If you do not agree to these terms, please do not use
this Site. Should you have entered any of our web sites and bypassed this
Agreement, the use of this site will still bind you to the Terms and Conditions
as outlined.
Placing an order on this Web Site, you declare that you are of
appropriate legal age to purchase any of our merchandise offered for sale.
If 'CeC Product's, Inc., discovers that you are not legally entitled, as
defined by your state regulations, to order any of our products, then there
is no contract created and no legal obligation for the order to be fulfilled.
'CeC Products, Inc.' does not assume any liability or responsibility
for any damages arising out of or in connection with the use or misuse of
any products purchased from us. It is the customer's responsibility to determine
the suitability of a product for any particular use. The entire risk as to
the quality or performance of the product is with the customer. By purchasing
products from us, the customer agrees to withhold harmless, indemnify, protect
and defend 'CeC Products, Inc.' against any incident of action involving
products purchased from 'CeC Products, Inc.'. As with all adult products,
read and follow the instructions directed by the manufacturer before proceeding
with use.
While we strive to obtain accurate product information, on occasion
manufacturers may alter their product. We, therefore, cannot guarantee
or ensure the accuracy, completeness or timeliness of any product information
which may relate to product descriptions, sizes, ingredients, pricing, and
availability. We reserve the right to correct any errors, inaccuracies or
omissions and to change or update information at any time without prior notice
(including after you have submitted your order). We apologize for any inconvenience
this may cause you. We recommend that you do not solely rely on the
information presented on this web site and that you contact the manufacturer
prior to purchase. We also recommend that you always read labels, warning,
and any directions provided by the manufacturer. Content of this site
if for reference purpose and is not intended to substitute for advice given
by any licensed health professional.
Any dispute arising out of or related to these Terms and Conditions
or the sales transaction between 'CeC Products, Inc.' and Customer shall
be governed by the laws of the State of Nevada. 'CeC Products, Inc. and Customer
consent to the exclusive jurisdiction and the exclusive venue of the State
Courts of the State of Nevada, Douglas County, to resolve any dispute between
them related hereto, and the parities waive all rights to contest this exclusive
jurisdiction and venue of such Courts.
All orders made on this web site are subject to acceptance and
availability.
'CeC Products, Inc., may choose to not accept any order for any
reason.
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